How corporate America went wrong

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The title should really be: How Corporate America Went Wrong, shifting attention from customers to investors.

The gist is the difference from a few decades ago with how major corporations conducted their business and now is striking.  Ultimately, their ever tightening relationship with investors has shifted their focus away from the essential client base.  It’s easy to understand why companies act the way they do, when they pay more attention to investors instead of the customers who buy their products, services go down.

It’s natural for companies to need more money and turn to investors.  Consumers should benefited from this.  But companies saw they could have more profits and headed down the wrong road by relying too much on investors, giving them too much leverage.  The result over the 80s and 90s was that companies courted investors more than their current base clients, alienating themselves.  It’s a naive representation, but its makes the point.

It’s a tricky line between spending time and energy on your clients, while seeking investors.  Investors can bring the much needed extra cash for a company but they come in with demands, sometimes without understand the business.  Case in point, the 12 billion dollars IPO for Groupon is hardly justifiable.

So What Can Be Done?  It will be difficult for corporations worldwide to come back to intelligent management, while rebuilding a sustainable way forward.  If a company focuses on customer service, which has been on a constant deterioration for the past decades, while showing investors it is taking care of business, it will win both.

Why has Apple done so well with only 15% of the smart phone market share?  Its cultures is translated into its products.  It walk the fine line (so far) between being innovative, delivering quality products that are needed and listening to what customers want.  Who cares about a fraction of the market when you pay a premium for products that work better than the competition?

What Can We Do?  The most important role will come from consumers who need to exercise intelligently their use of their credit cards.  By buying form the smaller, yet more competitive company that offers the same service with better products and who still vies for your attention is one way of keeping competition alive.  It sends the message loud and clear to those companies who cater too much to investors demands that go against their customer base.  In other words, once it gets too big, choose another company!  We wouldn’t have monopolies and little to no use for laws against them.

Why am I writing this?  First, I came to the US in the 70s when it was business treated you very, very differently.  Second, I’ve been through a few weeks of dancing to the tune the corporate futility.  My Internet provider speed was well below advertised.  As I started shopping around, it was clear Verizon, the only other “choice” didn’t have a user friendly site where you could get all the information needed before buying.  I guess they think I will just buy without checking the competition out.  As I started shopping for a new cell phone, I went through a similar rigmarole with the big three, and found Metro PCS to offer the best bang for your buck.  See  here for this story.

I’ve also been motivated seeing the increasing complexity around internet services.  Apple’s current services is nothing compared to what we’ve come to expect form them.  iTunes had one department that didn’t speak to the Mobile Me one who had no contact with the online store.  I ended up with 3 accounts, an iTunes, website accounts, Mobile Me and a series 1 iPhone that would loose passwords forcing me through a series of futile and utterly frustrating procedure of resetting my password.  To add to it all, none of these passwords could be the ones I used in the past year… You know why, right?  Security!  Certainly, this is not what we expect from Apple and I am no criminal.

And the list goes on and on as America finds itself like a young teenager at the end of a big bash with a buzz and wanting more without knowing how, desperately clinging to how it used to be.  It is safe to say, little to no corporations have given any thoughts as to: “What if our product doesn’t sell?”.  Microsoft invented decades ago the reach out, embrace and choke approach which eventually sterilized competition.  And putting myself in their shoes, I can almost understand these people running those corporations.  They have gone through school that give high degrees based on template solving.  And why not?  After all, it’s the next CEO’s problem…

In the meantime, you have a desperate political scene fighting for relevancy giving us two clear message.  The government will take care of you, on the one hand and work more, on the other.  How about we reclaim our power. which we temporarily gave away?

In the meantime, you can watch this if you need courage, you’re not alone…

89.3 KPCC asks about OWS Los Angeles

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It will be interesting to see what future generations make of Occupy Wall Street.  In the meantime,  89.3 KPCC is asking: What do you make of Occupy LA?  Check it out.

While most of us can’t participate and don’t feel heard, at least this is one way of weighing in.  And isn’t it what this is all about, reclaiming our voices?

http://www.scpr.org/network/questions/occupyla/

You can also check the Los Angeles event last night as the LAOWS was forced out.  People are mad.

Why Wholistic?

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Kindle the ligh of spiritualityI get asked this question frequently, if not: “Don’t you mean holistic?”

The gist is yes, I do mean wholistic because you need to see life, approach it in its entirety as a whole.

So why wholistic?  If you don’t look at life in a wholistic way, then you are missing pieces…

The 63 year old Tibetan genocide

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My Tibetan student monk had to cancel on me, the whole community is going to the Chinese embassy to protest about the brutality of Chinese against the Tibetan on their own soil.  Another monk has set himself on fire, a starch contrast to Tibetan Buddhism philosophy and serious call for awareness.

China invaded Tibet in 1949 under the guise of liberation.  2 years later, Tibetans were shocked to see the People’s Army torturing powerless monks, going as far as defecating on their heads.  China says Tibet is part of the country, but never in written history has Tibet been Chinese, nor the other way around.  Before the introduction of Buddhism in Tibet, Tibetan warriors often invaded China.  Tibet has been a pacifist country for 2,000 years, well over our so-called civilized nations.  It had a sovereign treaty between both nations in 600 b.c..  Chinese would help Tibet ward off invasions, Tibet would teach Buddhism to china.

63 years later, Tibetan will not stand down.  Tibetan are second class citizens in their own country.  Jobs were supposed to have been created for them but visitors as well as refugees inform us Tibetans in Tibet cannot find sustenance in cities since they are not given an education.

Nixon visited China in 1972 and asked how the US and China could become partners.  He was told to lay off Tibet.  Until then, the US gave arms, training and strategic help to the Tibetan resistance, it stopped over night.  The UN has shown no more leadership and Tibet has been left to its own.

Today, and continuously, Tibetan monks are tortured, nuns raped with little mention in the media.  We go to war for petroleum, send billions of dollars to the Middle East and Africa, but nothing Tibet.  Tibetans don’t want anyone fighting their fight.  It’s theirs to fight.  We can only become aware of what is happening… a 63 year old genocide.

For my part, for decades I have favored products made in India, Thailand, the Philippines and Indonesia.  After all, they need my dollars more than China does.  I feel if the Chinese people knew what was truly happening in Tibet, they wouldn’t stand for it either, as the last few years’ revolts in Chinese minorities have proven.  What we could is raise awareness, favor other countries that need our money and don’t commit crimes against humanity.

Om Mani Padme Hum…  Om Vajrasattva Hum…. Om Ah Hum, Vajra Guru Pedme Hum

Our chemical addiction

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Chemicals or natural products?We ave been almost completely chemical free in the house for a few years now.  The last problem is convincing our cleaning lady to sparingly use those organic concentrates in little amounts.

The gist is once you do the math and research, white vinegar and baking soda clean as well as chemical, with the added plus that it doesn’t leave chemicals behind not flushes it down the drain to mother nature.  After a few years of using these natural products, our house is still clean, none of our friends have ever reported being sick from coming over and we don’t subsidize meg-chemical corporations.

The Cleaning Lady’s Learning Curve.  Unfortunately, our cleaning lady, however well meaning is well set in her ways of copious use of chemicals.  We tried using concentrates from organic chemical free products, but her heavy hand makes it expensive and we are replacing one chemical for another concentrate, however purer it is.

Funny thing is, she has a daughter and should want her to live in a purer world then the one she is leaving behind.  It’s funny in the end that the hardest part of living a purer life is training the cleaning people to use healthy products instead of using the chemical industry’s infernal death spiral.  The more chemical we use, the more profits for them, the more pollution for Earth and the the more our health degenerates.

It’s high time we break our chemical dependance from companies that massacre the Earth and drain our health down with formidable financial consequences.  How hard should it be to use natural products that clean as well, disinfect and clean, while not submitting your body to poisons?

Dear Congress, sorry I can’t pay my taxes

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DEAR CONGRESS, Last year I mismanaged my funds and this year my family and I cannot decide on a budget. Until we can come to a unified decision that fits all of our needs and interests, we will have to shut down our check book and will no longer be able to pay our taxes. I’m sure you’ll understand. Thank you very much for setting an example we can all follow. (Repost if you agree!)

So you’re lost, now what?

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One of the hardest and most frustrating phase of life anyone has to deal with is the part when they feel lost.  Now what?

The gist is feeling lost at some point in life is inevitable but it doesn’t have to mean non-action, or even less lead to despair.  Teachers come in many forms, some with bodies, others through situations.

One of the toughest thing for a person, especially like me is non-action.  I’m a Leo, I love to be the center of the attention and am usually active, busying myself with many projects at the same time.  However, I’m also aware this is to mask what is going inside that needs my attention.  In other words, we sometimes keep busy in order to delay the inevitable, solving our inner questions.

Being lost usually means having no understandable point of reference or sense of direction.  It can be frustrating and downright disheartening but it serves as a major red flag, clearly signaling an unwanted situation, usually after many wrong turns in life.  Acknowledging the way we are feeling is crucial and the first step.  It should force you at some point to stop, take scope and deal with the real issue… why are you asking yourself these questions?

Tomorrow, we’ll look at how to make sense of the situations, looking back to get clues and the final scariest of them all: “What am I to do?”

Online Privacy, Is There Such A Thing?

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These days, it seems you cannot escape the online privacy articles that pop up on a daily basis.  Facebook this, Google that, to name a few.  So I decided to poke around my settings.  And what did I find?

Horror of all horror!  Google Documents had listed in my documents, although not shared all the documents that were sent to me as attachment as far back as 2006.  That is, all documents sent to me even before Google Documents existed.  Facebook is notorious for poor privacy settings, loose agreements and never being upfront about what actually is open to its third party allies.  Facebook applications open up doors into your data on your computer that can be used by whomever Facebook chooses.  Sorry, but considering how corporations treat their users these days, that is a no-no in my book.

So I decided to remove everything.  I have removed all the documents in Google Documents that should be there in the first place.  I am removing all posts and comments on my Facebook profile that is not relevant to coaching.  That is gargantuan task.  It is amazing to see how much you can write and in the end, how much of it is really relevant or even remotely interesting?

This makes me wonder, as I am sure many of you also do.  Why are these company treating people’s private intellectual properties like that when they sue anyone who infringes on their private intellectual properties?  If convenience is the reason, then it is not worth it to me.  Another question that begs to be asked is why are these things done without letting users know clearly they have your information, documents and more on their servers?  Even if they are not set to be shared, the very least would be to treat me as a mature and responsible human being by asking me first.  And this is finally the crux, in the name of convenience, we have accepted much too many things that in the end make our social network… not convenient.

In the end, those who understand the nature of computers and certainly that of the Internet do know one thing without doubt, there is no such thing as privacy on the Internet.  The Internet was created to share information, not withhold it.

Things that make you go: “Hummmm…”

Flying Delta, A Case For Using Smaller Airlines

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This past decade has shown without a doubt how bloated corporations in the U.S. have lost touch of reality and are offering worse service while officer salaries still balloon at million dollar range.  Our latest bone to pick, after closing our Chase bank account in favor of a local smaller Credit Union is not flying Delta again.

Virginia was stranded in Atlanta after Delta switched to a smaller airplane at the last minute with no explanations.  She was kicked off after having paid a previous rebooking fee of $150 and dealing with an appalling customer service.  After aggravated stress, she was able to get on a later flight.

A few things has become clear. 

  1. Delta management has started to get the company away from bankruptcy but the higher management salary is disconnected from the strain and stress they impose on their customer base. 
  2. Delta forces many to fly through Atlanta, which is in and of itself one of the worse airports.
  3. Delta charges more fees than any other airlines in the U.S..
  4. Delta had a fairly simple problem to solve by supplying an equal capacity airplane, considering Atlanta is their hub and they should have more than enough local airplanes for such problems.
  5. Delta made Virginia pay a $150 rebooking fee and kicked her off the flight without valid explanations.  The company did not treat her in a preferred manner and expected us to pay an extra $150 to rebook her after the mistake they imposed on their clients.
  6. Delta forgets the company works for people who fly, not the other way around.
  7. Delta's officer salary makes it unrealistic for them understand ti understand how hard middle-class America has to fight and to see the sub-par client treatment.
  8. Delta might now be out of bankruptcy but their service is appalling and treat customer as hording cattle.
  9. Lastly, Delta, amongst many other big airlines are breaching contracts where we pay for service to get us from point A to B as mutually agreed upon.

While everyone has the right to get paid what they feel they deserve, one thing has to be to keep clearly in mind, that the client in the end chooses.  We are not without recourse and have plenty of smaller more efficient companies who are willing to earn our business.

This last experience has shown us that flying smaller airlines is worth a friendlier service even with a lay over than have to deal with a bloated greedy and unfriendly airline.  Again, smaller companies are more efficient and hungrier for business than big ones.

Never again Delta and other big corporation.  You have lost our accounts and trust.

The Way Children Are

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Sometimes it's frightening seeing how some children behave.

As easy as it would be to blame them, often enough it's the parents that let things go awry.  And who's to blame anyway?  Everyone wants to make lots of money, have a perfect life and balance both in a subtle way.  It takes a lot of thinking and sacrifices to have children, I realize.  And no, I don't have any but I tutor a few kids and I realize how different this new generation is.

It isn't easy.  I many ways, the generation after me, by less than 20 years has already had children who are old enough to speak.  But what I notice is that what most want to do is play and have more toys.  In itself, it is normal but when you read the news and see how kids from under-developed countries are studying hard to get out of their situation, it sends shivers up your spine.  It almost feels like a tragedy to happen for our kids.  It's unfair in many ways to give them all without a clear system of earning.

These kids in our societies are brought to want more, more toys, more fun, more playing.  This works well, or should I say worked well for manufacturers.  And why not, their parents have to indulged due to their heavy work schedule and lack of being there with them.  As these kids turn away from doing their homework with less and less guidance, the other kids elsewhere are learning with a vengeance.  What will happen when these kids hit the workforce not well prepared, wanting the big bucks with minimal critical thinking and less than stellar work ethics?  It's not hard to figure out who will get the better jobs.  Those who've had it harder and are used to hard work, willing to get paid little, since compared to back home, it's a lot.

Maybe I'm too alarmist but the way it looks, it seems like kids are being catered to not be interested in working, wanting more, the easy big bucks, whatever that means and not the work that come with it.  They have no idea that you need to give and take before you bring home the bacon.  This is something those kids from less fortunate societies know all to well.