This past decade has shown without a doubt how bloated corporations in the U.S. have lost touch of reality and are offering worse service while officer salaries still balloon at million dollar range. Our latest bone to pick, after closing our Chase bank account in favor of a local smaller Credit Union is not flying Delta again.
Virginia was stranded in Atlanta after Delta switched to a smaller airplane at the last minute with no explanations. She was kicked off after having paid a previous rebooking fee of $150 and dealing with an appalling customer service. After aggravated stress, she was able to get on a later flight.
A few things has become clear.
- Delta management has started to get the company away from bankruptcy but the higher management salary is disconnected from the strain and stress they impose on their customer base.
- Delta forces many to fly through Atlanta, which is in and of itself one of the worse airports.
- Delta charges more fees than any other airlines in the U.S..
- Delta had a fairly simple problem to solve by supplying an equal capacity airplane, considering Atlanta is their hub and they should have more than enough local airplanes for such problems.
- Delta made Virginia pay a $150 rebooking fee and kicked her off the flight without valid explanations. The company did not treat her in a preferred manner and expected us to pay an extra $150 to rebook her after the mistake they imposed on their clients.
- Delta forgets the company works for people who fly, not the other way around.
- Delta's officer salary makes it unrealistic for them understand ti understand how hard middle-class America has to fight and to see the sub-par client treatment.
- Delta might now be out of bankruptcy but their service is appalling and treat customer as hording cattle.
- Lastly, Delta, amongst many other big airlines are breaching contracts where we pay for service to get us from point A to B as mutually agreed upon.
While everyone has the right to get paid what they feel they deserve, one thing has to be to keep clearly in mind, that the client in the end chooses. We are not without recourse and have plenty of smaller more efficient companies who are willing to earn our business.
This last experience has shown us that flying smaller airlines is worth a friendlier service even with a lay over than have to deal with a bloated greedy and unfriendly airline. Again, smaller companies are more efficient and hungrier for business than big ones.
Never again Delta and other big corporation. You have lost our accounts and trust.
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