
The first thing you will probably hear from anyone’s mouth when you ask the question: “What is the purpose of having a business?” will be to make a profit. I don’t think it is and I see it is one of the biggest problems many businesses face today, big and small.
The problem with focusing entirely on “making a profit” makes you forget how to build a successful foundation. Without a successful foundation, a deep ingrained culture and happiness at work, you are fighting an upstream swim of dissatisfaction.
This is where a Business Coach comes in handy. Many entrepreneur, and I should know, lose their focus and get caught up with being solvent. Rightfully so, it is scary wondering if you will be able to pay the bills next month. However, we need to remind ourselves why we have a business. Why are we on our own? We do we leave to comfort of a 9 to 5 job to pursue a dream? We want more and we want to meet a need out there. We come up with businesses that big companies cannot fill.
Obviously establishing a financial security is important but it shouldn’t drive the reason. The real reason is to offer quality service CUSTOMERS will like and come back to. This makes a business viable. If you have a great idea and treat your customer as simple cash flow, they will sense it and could easily turn to the competition. Take for instance big computer manufacturers or service providers. How many times are we move to go elsewhere or swear we will never do business with them?
When we are clear that taking care of the customer is the number one priority, it becomes easier to concentrate on what makes it a good experience in order for them to come back. And guess what? They come back and you make a profit based on the extra service you provide. This is something most big companies have long forgotten and the reason why so many people flock to smaller personal companies.
Profit comes when customers are satisfied and come back for more. Thinking only in terms of profits is a great way to lose track of the essential, those who give you the profits. Let’s not put the cart before the ox. And for those who need help growing their ideas and staying on track, why not contact me. Let’s talk.