This is something I quickly learned when I was responsible for making suggestions and purchases for my clients, good quality and customer service is crucial. There is nothing worse then a stressed-out CEO with a so-so computer that needs working when the vendors don’t stand by their machines. Very early on I realized I couldn’t rely on some companies as I spent more time on the phone and less working, for one famous one was Dell, then Toshiba, Compaq and HP. Sony always had nice computers but bottom line with these companies, I was left hanging too often. I always gave my clients a very easy choice I felt, giving an extra $200 or 400 depending on the range to get a better quality computer instead of a cheaper one that will make us wait for service. Cheap computers cut corners.
I never had any problems with IBM, now Lenovo’s after sales service. They were always courteous and professional. They always repaired everything very quickly, mostly on-site. I had come to depend on three brand, the aforementioned IBM/Lenovo, Apple and Micron PC, now MPC for their remarkable quality and follow through. And guess what? I made very little money with them. However, those clients who insisted they knew better and bought "other" brands paid dearly for the down time with me repairing their machines. Guess where I made most of my money with installations and implementations? Dell, Microsoft, HP/Compaq, Toshiba and Sony amongst the many. It’s just very simple, you pay for quality and you pay to have a professionals field observations that eventually saves you money in the long run. Those who rarely heed advices usually end up paying more.
And the same applies to real estate agents.
This article on reliable computers points to a survey that found, to no surprise that Lenovo, closely followed by Apple, according to online service and support company Rescuecom’s latest reliability audit, derived from more than 20,000 calls made by the firm’s customers during the second quarter this year.
You can read on here.